Suport Policy

Last Updated: September 1, 2026

At Mahir Footwear, we want our customers to be satisfied with their purchases. If you receive a damaged, defective, incorrect, or significantly different product, you may be eligible for a refund or replacement. To request a refund, please contact our customer support as soon as possible after receiving your order and provide your order number along with relevant photos or videos of the issue. Products must generally be unused and returned in their original condition and packaging.

Refunds are subject to inspection and approval by Mahir Footwear. If your refund request is approved, the refund will be processed using the applicable payment method or another agreed method. For Cash on Delivery orders, customers may be required to provide appropriate payment details for receiving the refund. Delivery charges or other applicable fees may be non-refundable unless the refund is due to an error, damaged product, or incorrect item supplied by Mahir Footwear.

Refunds may take some time to appear in your account depending on the payment provider or financial institution. Products that have been used, damaged after delivery, altered, or returned without the required information may not qualify for a refund. Mahir Footwear reserves the right to reject refund requests that do not meet the requirements of this policy. For any questions regarding refunds, please contact our customer support team through the contact information available on our website.